Best Western Premier Pasco Inn and Suites

Got booked in one of the worst rooms in the hotel and I booked two months in advanced which was very disturbing since I figure this isn't a hot spot in a fairly low key destination. When I arrived to my room it was filled with noise that sounded like I was directly above or below a heavy duty HVAC system. I left for a few hours figuring it was just a short term issue. When I returned, no change (sigh). I went down to the staff the explain the issue and that I was willing to stay in the room if my rate could be reduced. I figured the white noise would be fine for sleeping. They informed me that I was above the kitchen and the noise would persist until the kitchen closed at 10 pm or so... They also noted that they could not refund me a portion because of how I booked (using third party booking). The lady running the desk completely fixed the issue by placing me a in a mini suite for my five day stay! Talking about going from disappointed to surprised! I look forward to returning to this location again!

Breakfast better than average. Hotel is well kept and clean and has a beautiful design. Spacious room and amenities.

First I want to thank the staff in reception because they made me feel right at home. Second the the staff in the restaurant for making me a BLT sandwich almost at closing time, which was delicious, and lastly the housekeeper I saw on my way out of my room for thanking me for staying there. Overall it was a great experience.

Really enjoyed my stay here. The staff were helpful and friendly, from the front desk to the cook to the cleaning people. The king suite room was larger than I expected. Loved the two TV setup, one in front of the bed and one in the sitting area. Didn't have to sit on bed to watch TV. Rain type shower-head was high enough I didn't have to duck. Room was clean and comfortable. Being near the airport I was expecting more ambient noise but was not disturbed by it if there was. Breakfast was wonderful. Was there for three days and there was enough variety I didn't have to eat the same thing every morning. Ate early and late, and the quantity and quality never diminished. Oh wait, I did miss out on the oatmeal the first day, probably could have asked for some but since there were plenty of other options it didn't bother me. The omelette station was very enjoyable, especially since it was free and even though it was done on a hot plate. Was a bit disappointed that the on-site restaurant wasn't open on the weekends but with a quick trip there were plenty of close options nearby. The pool was a refreshing break from the afternoon heat and the hot tub helped relax tired muscles. Overall a very satisfying experience in my first Best Western Premiere stay.

Breakfast was wonderful. The food was great, and the two women serving, preparing food, cleaning, etc. were incredible & made the breakfast memorable.